Refund policy

We offer a 30-day money-back guarantee, which means you have 30 days from the date your order is delivered to initiate a return if you’re not completely satisfied with your purchase.

To start a return, please contact us via our contact form or email hi@heytovi.com.

Once your return is approved and received, we’ll issue a refund to your original payment method. Please note it may take additional time for your bank or credit card provider to process the refund.

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Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us right away via our contact form or email  hi@heytovi.com.

Include a brief description and photo(s) of the issue so we can arrange a replacement or refund as quickly as possible.

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Lost Shipments

If your tracking information shows your package is lost or undelivered, contact us through our contact form or at hi@heytovi.com.

We’ll investigate and assist with a replacement as quickly as possible.